Shipping Policy

Order Processing and Shipping Policy

Commitment to Our Customers

At OhMaeve, we value transparency and customer satisfaction above all. To ensure the fast and efficient delivery of high-quality products, we partner with trusted suppliers under a formal fulfillment agreement.

What Is a Fulfillment Agreement?

Our fulfillment agreement is a contractual arrangement with our suppliers that outlines responsibilities for managing and delivering our products. This means our suppliers are responsible for:

  • Maintaining sufficient stock of the products we offer.

  • Shipping orders efficiently and on time.

  • Ensuring the quality of all shipped products.

Delivery Timeframe

We aim to deliver your order within an average of 5 to 8 business days. Please note that these delivery times are estimates and may vary depending on your location and current circumstances.

Delays Due to Unexpected Demand

Delivery times may vary during periods of unexpected demand. While we always strive to deliver your order as quickly as possible, high-demand periods can occasionally cause delays. We appreciate your patience and assure you that we do our best to minimize such situations.

Shipping Service

We use UPS SHIPPING, a reputable international shipping company, to deliver your order safely and reliably. With Colissimo, you’ll enjoy excellent service and real-time tracking for your shipment.

Why We Chose This Model

By partnering with specialized suppliers, we can focus on improving our customer service and expanding our product range. This collaboration allows us to respond quickly to customer needs while maintaining the high quality of our items.

Additional Options

  • For all orders over 10 USD, shipping is free.

  • If you would like your order to be prioritized and insured, we offer this option for an additional fee.

  • Our dedicated team is always available to answer your questions and resolve any issues.

Questions?

If you have any questions about our fulfillment process or our partnerships with suppliers, please feel free to contact us at support@ohmaeve.com